 | Ruislip's Transport Links
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| Buying a Travelcard | ||||
| Penalty Fares | ||||
| Claims for Delays | ||||
| Who to Contact |
Ruislip’s Transport Links
While the quality of some individual services may on occasion fall well short
of expectations, we in Ruislip are very fortunate to have four different options for getting
around by train. Except in extreme circumstances, there is always an alternative means of
getting into town - if either the Metropolitan or Piccadilly, or both, are out of action, then
there is the Central Line from West Ruislip.
Another option at West Ruislip is the Chiltern Line - a very comfortable ride to Marylebone in less than 30 minutes. Travelcards can be used on the Chiltern, and there is a Bakerloo Underground service from Marylebone.
Ruislip, and Ruislip Manor
| Metropolitan. For Baker Street or to Uxbridge |
| Piccadilly. For Acton Town (change for Heathrow), Hammersmith, Earls Court et seq. or to Uxbridge (restricted service) |
West Ruislip, and Ruislip Gardens
| Central Line. For South Ruislip, North Acton (Change for Ealing Broadway), |
| White City, Marble Arch, Oxford Circus et seq. |
West Ruislip, and South Ruislip
| Chiltern Line. For London Marylebone, or to Denham, Gerrards Cross, Beaconsfield High Wycombe, Aylesbury or Birmingham. |
331 - Breakspear Rd, Northwood Station, Mount Vernon, Harefield, Denham, Uxbridge
H13 - Northbound to Ruislip Lido, Eastbound to Ruislip Manor, Northwood Hills & St Vincents
114 - Ruislip Manor, South Ruislip, South Harrow, Harrow-on-the-Hill, and to Mill Hill
U1 - West Ruislip, Ickenham, Swakeleys Roundabout, Uxbridge
E7 - Ruislip Gardens, RAF Northolt, Greenford, Ealing Broadway
All the above run every day of the week.
There is also a very limited Monday to Saturday service on :
398 - Ruislip Manor, Rayners Lane
U10 - Local Shopper bus from Hill Lane to Uxbridge, via Ickenham
Buying a TravelcardMonthly or annual Travelcards can now be bought on the internet at www.ticket-on-line.co.uk Delivery takes 3 working days, if you order before 3pm.
Travelcards are also available by post from London Transport Ticketline on 0870 849 9999 – but calls are charged at the national rate, so this could be an expensive substitute for the station booking office !
Alternatively, you can buy your Travelcard or Bus Pass from Balfours, in the High Street. There is no extra charge, and One-day Travelcards, for example, can be bought up to 7 days in advance, a facility which for some unfathomable reason is not on offer at our stations, and which resolves any problems about trying to buy an off-peak card at the station before 9.30am.
Penalty FaresYou must have a valid ticket for the whole length of your journey before boarding the train, otherwise you could be liable for a £10 fine. The only accepted excuse is if the booking office is closed and the ticket machine is out of change. LUL staff can check instantly if a machine at any given station is not working correctly. Travelcard holders who forget their pass at home are allowed one such lapse per year.
Now that automatic ticket barriers have been installed at all stations, the future of the penalty fares system is under review – but there will no changes until Mayor Ken Livingstone takes control of the Underground, sometime in 2001.
Claims for Delays on the Underground
If you are delayed by more than 15 minutes, London Underground (LUL) will refund
the full single fare for the journey, except if the delay was caused by reasons
beyond LUL’s control, such as security alerts, fires or strikes. Retain, and
attach your ticket to the Claim Form which is available at all stations, complete the details asked for, and post it. LUL
pays for the postage.
Remember that a delay is timed from when your train was scheduled to leave the station at which you start your journey – and not from when it actually left.
Who to Contact* For the latest information on how the Tube and buses are running ‘phone 020 7222 1200
* For General Enquiries about Transport for London services ‘phone 020 7222 1234
* Internet – http://www.transportforlondon.gov.uk
London Underground
General comments, complaints, and claims should be addressed to :
The Customer Services Manager, London Underground, 55 Broadway, London SW1H 0BD
tel: 020 7918 4040
Comments or complaints specific to a particular line can be made to the following
Customer Relations offices:
Metropolitan Line –
Baker Street Offices, 13 Allsop Place, Baker Street, London, NW1 5LJ tel: 020
7918 1704
Piccadilly Line –
63-81 Pelham Street, London, SW7 2NJ tel: 020 7918 5000
Central Line –
Ground Floor, Telstar House, Paddington, London, W2 6LW tel: 020 7918 0773
National Rail Enquiries – tel: 08457 48 49 50
Chiltern Railways
Enquires – tel: 08705 165 165
Track Work & Sunday services – tel: 01494 443 497 (24hr recorded
information)
Customer Services - tel: 01296 332 113/4 or write to:
2nd Floor, Western House, Rickfords Hill, Aylesbury, Bucks., HP20
2RX
Internet –
www.chilternrailways.co.uk
London Buses
General comments or complaints should be addressed to :
Customer Service Centre, London Bus Services, 172 Buckingham Palace Road, London SW1H 0BD - tel: 020 7918 4300
Comments or complaints specific to a particular bus service can also be made to the
individual Operations Managers as follows :For U1, U10, 331
First Uxbridge Buses, Bakers Road, Uxbridge tel: 01895 236598
For H13, 114, 398
Sovereign Buses, 331 Pinner Road, Harrow tel: 020 8861 3095
For E7
First Ealing Buses, Greenford Road, Greenford tel: 020 8575 3655
If you feel that a Transport Operator has not dealt satisfactorily with a complaint or problem then you can raise the matter with LTUC. The London Transport Users Committee (LTUC) is the official watchdog organisation representing the interests of transport users in and around the capital. Their website aims to act as a "one stop shop" for all forms of transport in the London area www.ltuc.org.uk Their address is 6 Middle Street, London EC1A 7JA